Average Reviews:
(More customer reviews)(this first paragraph is my edit)After being dissapointed with what I thought was a bad call to customer support, I have my foot in my mouth. They have already sent the new, appropriate size adapter for us. I'm looking forward to a clear night, and hopefully will have more positive to say soon. Thanks for quick response Orion.
I rated this product a 2 even though EVENTUALLY I still hope to have some success with it. This is an astrophotograpy item(s). Nowhere in the manual will you see any reference to this. The word camera, or photo is not to be found. It gives instructions on how to mount a telescope. That's like a slap in the face. Our (my dad and I) ran into problem number one when attaching the "improved" accessory tray. This tray mounts to the legs of the tripod. What they fail to mention is there is no possible way to fold the tripod up with that tray attached. Customer service confirmed that with us on the phone. Have you mounted a camera to a "shoe" that fits a tripod? (the piece that screws into the bottom of the camera) If so, you realize that screw coming up from underneath the shoe must be proper length to firmly attach the camera. Well, I have 3 cameras. A nice DSLR, Powershot S3IS, and a small point and shoot. They all (as well as any other camera) have the same depth of hole to screw into your camera. Well, this screw is nearly 1/2" too long. This means the camera accepts for first 3 threads or so, and then just dangles, and wobbles. Well, what it does, is makes this 100% non functional. Yes, it can, and will have to be jury rigged somehow. I'm hoping to find a couple of washers to take up some of the extra length. I'm not furious, even though I think I have every right to be. I'm really upset. My father is at the point where his and my time together is priceless. I'm lucky to have him around today. We pre ordered this (April 11), and got it May 9. My dad wants to be able to take a long exposure photo that is not blurred due to the earths movement. That's it. And that's what I was hoping to accomplish. Now it's a mess, we had crap for help from Orions customer service. I'll end it there. I'll update this review if things change. I know people and companies goof now and then, and will edit this if it gets better. I hope this helps you put your thoughts on temporary hold at the least. If you made it this far.. thanks. Best of luck. Frank
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